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What are your general policies?

Client satisfaction is our passion. Each client is provided with individual attention in order to provide high quality, safe, and relaxing services. Due to this, we enforce the following policies. Thank you in advance for your understanding.

All sales are final: Please contact us with any questions or concerns.

Payment Types: Cash and major credit cards (American Express, VISA, Mastercard, and Discover) are accepted. Checks are not accepted. Cash is only accepted in store, not for online purchases.

Late Arrivals: If you arrive more than 15 minutes past your scheduled appointment time, we reserve the right to consider you a no-show. Jorenzi Lashes and Beauty is not held responsible for late arrivals. Due to the nature of our business, we do not rush services or purposely run the next client late. In the event of a late arrival, you may have to reschedule all or part of your appointment.

Cancellations and No-Shows: Cancellations received less than 24 hours in advance of the scheduled service time will result in a 50% charge of service. No Call/No Show appointments are subject to a 100% charge of scheduled service.

Appointment Guarantee: If Jorenzi Lashes and Beauty does not offer scheduled clients 24 hours' notice prior to necessary cancellations or rescheduling of services, we will credit the client's account with the amount of the appointment scheduling fees which may be used towards future services or products. 

Appointment Confirmations: Jorenzi Lashes and Beauty will send a courtesy text message and email confirmation of all scheduled services. All appointments are considered confirmed at the time of scheduling the appointment. You may choose to opt out of confirmation text messages or emails.

Consultations and Paperwork:  Consultations are complimentary and essential in our cycle of service. Reviewing client paperwork allows us to provide safe, high quality, and custom-tailored services. Consultations and paperwork will not be skipped or rushed under any circumstance.

Children and Pets: For your safety, relaxation, and the courtesy of other clients, children under the age of 18 are not permitted unless receiving a scheduled service. All clients under the age of 18 must be accompanied by a legal guardian throughout the duration of the scheduled service. Pets are not permitted by state law. If children or pets are present, the appointment will be cancelled, rescheduled, and subject to a cancellation fee. Exemption: Animals trained expressly for the assistance under the Americans with Disability Act to confirm with the State of Texas regulations. Please contact us with any questions or concerns. 

What if my question isn't addressed on this page?

Give us a call or send us a text message! We will answer any questions and address all concerns with you. Consultations are complimentary and a great way to have all questions addressed. REWORK THIS.

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